Returns & Exchanges

At e.l.f. Cosmetics Australia, we want you to love your glow. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Items

  Securely pack the products in their original packaging, ensuring all items are well-protected for transit.

• 3.
  Send via Australia Post

  Affix the provided return shipping label and drop your parcel at any Australia Post office or red street posting box.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund to the original payment method within 7-10 business days.